There have been problems with card payments in many shops for a few days. And according to the payment service provider, they are not fixed yet.
In German retail, customers must continue to expect restrictions when making cashless payments. The disruption in Verifone H5000 payment terminals, which affects all network operators, is ongoing, the payment service provider Concardis announced on Friday.
The manufacturer Verifone is working flat out on a solution. The retailers Aldi-Nord and Edeka also confirmed that the problem caused by a software error on Tuesday evening persists.
The US manufacturer Verifone first commented on the problems on Thursday and announced a solution: “We will shortly provide a software update for our customers to fix the problem and will inform our customers as soon as it is available”. , said a spokesman for Verifone Germany in Bad Hersfeld. According to the information, the terminal type H5000 is mainly used in Germany.
The payment service provider Payone operates 60,000 of the devices nationwide, but not all of them are affected by the problem. As a spokeswoman said, there is still no final solution in sight. An exchange of the payment terminals can therefore not yet be ruled out. Concardis said: “As a network operator and payment service provider, we are doing everything we can to exchange Verifone H5000 payment terminals that are no longer working for our retail customers as quickly as possible and to make alternative devices available”. However, this could take a few days.
